Privacy Policy

1. Information We Collect

Personal Information

When you create an account or use our Platform, we collect:

• Name, email address, phone number, and billing address
• Payment card information (processed securely by Stripe; we do not store full card numbers)
• Precise geolocation data (only when you request a service)
• Service address and access instructions
• Photos, reviews, and feedback you submit
• Communications with us and Technicians through the Platform

Automatically Collected Information

We automatically collect:

• Device information (model, operating system, unique identifiers)
• IP address and approximate location
• App usage data and analytics
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Connect you with licensed Technicians and facilitate service requests
• Process payments and send receipts
• Verify your identity and prevent fraud
• Send service updates, notifications, and customer support messages
• Improve the Platform through analytics and research
• Send marketing communications (you may opt out at any time)
• Comply with legal obligations and enforce our Terms of Service

3. How We Share Your Information

With Technicians

When you request a service, we share your name, service address, phone number, and real-time location with the matched Technician to enable service delivery.

With Service Providers

We share information with trusted third-party service providers, including:

• Stripe, Inc. for payment processing
• Cloud hosting providers (AWS, Google Cloud)
• Analytics providers (Google Analytics, Mixpanel)
• Customer support tools
• Background check providers (for Technician verification only)

For Legal Reasons

We may disclose your information if required by law, court order, or government request, or to protect the rights, property, or safety of LockAtlas, our users, or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Your Privacy Rights

Access and Correction

You may access and update your account information at any time through the Platform or by contacting privacy@lockatlas.com.

Deletion

You may request deletion of your account and personal data by emailing privacy@lockatlas.com. We will delete your data within 30 days, except for information we must retain for legal or regulatory purposes.

Opt-Out of Marketing

You may opt out of marketing emails by clicking "unsubscribe" or by contacting us. You may opt out of SMS marketing by replying STOP.

California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how we use it
• Right to delete personal information (with certain exceptions)
• Right to opt out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, email privacy@lockatlas.com. We will respond within 45 days.

European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR), including rights to access, rectification, erasure, and data portability. Contact privacy@lockatlas.com to exercise these rights.

5. Location Data

When Location Data Is Collected

We collect your precise location ONLY when you:

• Open the app to request a service
• Enter or confirm your service address
• Track your technician's arrival in real-time during an active service

We do NOT collect location data in the background (when the app is closed or not actively in use). Location tracking stops automatically when you close the app or when your service is completed.

Your Control Over Location Access

You can control location permissions in your device settings (Settings > Apps > LockAtlas > Permissions > Location). You may choose:

• Allow only while using the app (recommended)
• Deny (this will prevent you from requesting services)

If you deny location access, you will not be able to request locksmith services, as location is essential for matching you with nearby technicians and enabling service delivery.

Additional Location Details

• We do NOT track your location when you are not actively using the app
• Location data is encrypted during transmission and storage
• Your service address is only shared with the technician assigned to your job
• Historical location data is retained for 90 days for safety audits and dispute resolution, then permanently deleted

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account deletion, we retain certain information for 7 years to comply with tax, legal, and regulatory requirements, then permanently delete it.

7. Security

We use industry-standard encryption, secure servers, and regular security audits to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

The Platform is not intended for children under 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it immediately.

9. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage, and deliver personalized content. You can control cookies through your browser settings, but disabling cookies may limit Platform functionality.

10. International Data Transfers

Your information may be transferred to and processed in the United States and other countries where our service providers operate. We use standard contractual clauses and other safeguards to protect your data during international transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Platform at least 30 days before changes take effect. Your continued use constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

Last Updated: January 23, 2026