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Phone Support
(929) 681-5005
Available: 8 AM - 7 PM EST, Mon-Sun
Emergency: 24/7 for active jobs
Immediate during hours
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Office Hours
Customer Support
Monday - Sunday: 8:00 AM - 7:00 PM EST
Email support: 24/7 (response within 24 hours)
Technician Support
Monday - Sunday: 8:00 AM - 7:00 PM EST
Emergency line: 24/7 for active jobs
Partnership Inquiries
Monday - Friday: 9:00 AM - 6:00 PM EST
apps@lockatlas.com
Expected Response Times
General Inquiries
Email: Within 24 hours
Phone: Immediate (during office hours)
Urgent Booking Issues
Email: Within 2 hours
Phone: Immediate (24/7)
Technician Account Issues
Email: Within 4 hours (business days)
Phone: Immediate (during support hours)
Partnership Inquiries
Email: Within 48 hours (business days)
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