Every technician is licensed, insured, and background-checked. No exceptions. Ever.
We built LockAtlas because the industry is broken
Traditional locksmiths quote $75, then charge $450+ once they arrive. You're trapped.
Most NYC 'locksmiths' have no license, no training, and no accountability.
If they damage your property or get injured, you're liable. No protection.
Drilling when picking would work, damaging locks unnecessarily to charge more.
💡 LockAtlas eliminates ALL of these risks. Here's how.
7-point verification before they ever see a customer
We verify every technician has a valid New York State locksmith license (where required by law). No license = instant rejection.
Every technician must carry $1,000,000 in general liability insurance with LockAtlas listed as additional insured. We verify certificates directly with insurance companies.
Comprehensive federal, state, and county criminal background checks via Checkr. We also check sex offender registries. Renewed annually.
Driver's license, SSN/EIN, and business registration (if applicable). We verify they are who they claim to be.
If technicians drive to jobs, we verify their driving record to ensure safe transportation.
Technicians with employees must prove active workers comp insurance. Sole proprietors sign exemption waivers.
30-minute online certification covering pricing transparency, customer service, safety protocols, and NYC regulations. Required annually.
Only after passing ALL 7 checks can a technician accept jobs. No shortcuts. No exceptions.
Multiple layers of protection for every job
See your technician's exact location and ETA on a live map. Know when they're arriving, watch their progress, and get arrival notifications.
Call or text your technician through the app. Your real phone number stays private. All communications are logged for safety and dispute resolution.
Before they arrive, see their photo, name, license status, customer rating, and how many jobs they've completed. You always know who's coming.
Pay securely in-app via Stripe. Technicians never handle cash or see your full card number. You're in control.
Customer support available 24/7 via phone, chat, or email. Emergency safety line for urgent issues during jobs.
Only customers who complete jobs can review. No fake reviews, no manipulation. Real feedback from real customers.
We protect you before, during, and after every job
We have your back. Here's how we handle issues.
If a technician damages your property, report it immediately via the app. All technicians carry $1M liability insurance. We facilitate the insurance claim process and ensure you're compensated.
Report harassment, rudeness, or any unprofessional conduct. We investigate within 24 hours. Confirmed violations result in immediate technician deactivation.
Lock not fixed? Job incomplete? Contact support within 48 hours. We'll send another technician for free or issue a full refund. We make it right.
| Feature | Traditional | LockAtlas |
|---|---|---|
| License | Often unlicensed or fake | 100% verified NYC locksmith license |
| Insurance | Rarely verified. You're liable for damage | $1M liability, verified certificate |
| Background Check | Never. No idea who's coming | Criminal, identity, sex offender. Renewed annually |
| Tracking | No ETA, just hope they show up | Real-time GPS, live ETA |
| Payment | Cash only, pressure tactics | Secure in-app, encrypted via Stripe |
| Reviews | Fake or manipulated | Verified customers only, no fakes |
| Support | Good luck finding them after the job | 24/7 phone, chat, email |
Real reviews from real customers
"I was terrified to let a stranger into my apartment at 11 PM. But seeing his license, background check status, and real-time location made me feel safe. He was professional, fast, and I paid in the app. No awkward cash exchange."
"After a bad experience with a traditional locksmith who damaged my door, I was skeptical. LockAtlas showed me the tech's insurance certificate before booking. He was licensed, professional, and fixed the damage the other guy caused."
"I live alone and was nervous about booking a locksmith. The app let me track him, see his photo and ratings, and chat without sharing my number. I felt in control the whole time. Will never use a random locksmith again."
Join 500+ New Yorkers who trust us with their home security
Available now on iOS & Android