Delete Your LockAtlas Account
We're sorry to see you go. You can permanently delete your account and data at any time.
Account deletion is permanent
This action cannot be undone. Please read the information below carefully before proceeding.
What Happens When You Delete Your Account
Here's exactly what will be deleted and what will be retained
What Gets Deleted
Within 30 days
- Your account profile and login credentials
- Your name, email, phone number, and home address
- Your booking history and service requests
- Your payment methods (we never store full card numbers)
- Your reviews and ratings you've submitted
- Your communication history with technicians
- Your app preferences and settings
- Your precise geolocation data
What Gets Retained
For legal/regulatory reasons
- Transaction records (retained for 7 years for tax/legal compliance)
- Anonymized analytics data (no personally identifiable information)
- Fraud prevention records (if applicable)
- Legal dispute records (if any active disputes exist)
We retain certain data to comply with IRS tax regulations, payment processing requirements (Stripe), and legal obligations. Retained data is anonymized and cannot be linked back to you.
Before You Delete Your Account
Consider these alternatives
Just Need a Break?
You don't need to delete your account if you just don't need locksmith services right now. Your account stays inactive until you need us again.
How to Delete Your Account
You can delete your account directly in the LockAtlas mobile app
Open the LockAtlas App
Open the LockAtlas app on your iPhone or Android device and log in to your account.
Go to Profile
Tap the "Profile" tab in the bottom navigation bar to access your profile settings.
Navigate to Account Settings
Tap "App Settings" under Preferences, then scroll down to the "Danger Zone" section.
Confirm Account Deletion
Tap "Delete Account" in the Danger Zone. A confirmation modal will appear. Type your email address to confirm, then tap "Delete Account".
Check Your Email
You'll receive a confirmation email within 24 hours confirming your account deletion request. If you don't receive this email, check your spam folder or contact support.
Timeline
Account deletion is processed within 30 days. During this time, your account is deactivated immediately and cannot be reactivated.
Can't Access the App?
You can also request account deletion by email
If you cannot access the LockAtlas app (lost phone, forgot password, etc.), you can request account deletion by email:
- 1Send an email to: privacy@lockatlas.com
- 2Subject line: "Account Deletion Request"
- 3
Include in your email:
- Full name on the account
- Email address associated with the account
- Phone number associated with the account
- Reason for deletion (optional)
- 4We will verify your identity and process the deletion within 30 days
- 5You'll receive a confirmation email once your account is deleted
Can I Reactivate My Account?
Account deletion is permanent
Cannot Be Reactivated
Once your account is deleted (after the 30-day processing period), it CANNOT be reactivated. If you want to use LockAtlas again in the future, you'll need to create a new account with a new email address.
30-Day Grace Period
You have 30 days from the deletion request to change your mind. During this time, contact support@lockatlas.com to cancel the deletion request. After 30 days, deletion is permanent.
Frequently Asked Questions
Your Data Rights
We comply with GDPR, CCPA, and other privacy regulations
Right to Access
You can request a copy of all data we have about you. Email privacy@lockatlas.com.
Right to Correction
You can update or correct your personal information in the app settings at any time.
Right to Deletion
You have the right to delete your account and data (this page explains how).
Right to Portability
You can request a machine-readable copy of your data to transfer to another service.
Right to Object
You can opt out of marketing emails at any time by clicking 'unsubscribe' or emailing us.
Right to Non-Discrimination
You won't face discrimination for exercising your privacy rights.
Contact for Privacy Requests:
privacy@lockatlas.com • (929) 681-5005
We respond to all privacy requests within 45 days.
Ready to Delete Your Account?
Remember: This action is permanent and cannot be undone.
Need help? Our support team is here to assist: support@lockatlas.com or (929) 681-5005