Question 1

What is LockAtlas?

Accepted Answer

LockAtlas is an app-based marketplace for locksmith requests in NYC. Describe the work, review an estimate and fee breakdown, and manage your booking in the app.

Question 2

What can I review before confirming?

Accepted Answer

Review the job details and price breakdown before confirming your request. Once a technician accepts, check the assigned provider details and follow booking updates.

Question 3

Where can I request service?

Accepted Answer

Enter your location in the app to check availability across the five NYC boroughs. Availability depends on the service, area and time; an inquiry does not guarantee a technician is available.

Question 4

How quickly will a technician arrive?

Accepted Answer

Check the arrival estimate for your request in the app. Timing depends on technician availability, location and traffic, and can change as the booking progresses.

Question 5

Are technicians LockAtlas employees?

Accepted Answer

Technicians provide services through the marketplace as independent providers. Check the assigned provider details and the scope of your booking before work begins.

Question 6

How does the AI Lock Analyzer help?

Accepted Answer

A lock photo and your job description help prepare an estimate. A photo may not reveal internal damage or every part of the work, so an on-site finding can lead to a proposed scope change.

Question 7

What if I cannot provide a clear photo?

Accepted Answer

Describe the lock and the problem as accurately as you can. Review any estimate and its assumptions in the app, and ask for clarification before confirming or authorizing work.

Question 8

What makes up the price?

Accepted Answer

Review the current service fee, labor, required parts and applicable tax in the app. Amounts depend on the work requested and current service fees.

Question 9

Are evening and weekend fees different?

Accepted Answer

Service fees can vary by time of day and day of the week. The current amount appears in the price breakdown for your request before confirmation.

Question 10

Can the price change after the estimate?

Accepted Answer

If the proposed work changes, the technician should explain the finding and request your approval of the revised price in the app before additional work begins. You can decline the proposed addition.

Question 11

Is there one standard price for a lockout?

Accepted Answer

No. The lock, job details, parts and current service fee affect the estimate. Use the breakdown for your request rather than a general price example to decide whether to proceed.

Question 12

How do I pay?

Accepted Answer

Use the app payment flow and review the amount before paying. LockAtlas uses Stripe for payment processing. Keep your booking and receipt details if you need to ask about a charge.

Question 13

Are tips required?

Accepted Answer

Tips are optional. Review the payment screen before choosing whether to add one.

Question 14

What happens if I cancel?

Accepted Answer

Cancellation charges can depend on how far the booking has progressed. Review the cancellation information in the app before ending the booking. Work you already authorized may still be payable.

Question 15

Does declining a price adjustment make cancellation free?

Accepted Answer

Not necessarily. Declining proposed additional work and ending a booking are separate decisions. Cancellation charges or payment for previously authorized work may still apply. Contact support if the amount is unclear.

Question 16

How do I dispute a charge or request a refund?

Accepted Answer

Email support@lockatlas.com with your booking reference, the amount in question and the issue. Any refund or further visit depends on the review and applicable terms; neither is automatic.

Question 17

How can I check a NYC locksmith license?

Accepted Answer

Ask for the attending technician's name and individual NYC locksmith license number. Use the official DCWP license lookup and compare the record with the person who arrives.

Question 18

What about insurance and background screening?

Accepted Answer

These are separate from the locksmith license. Ask support about the current documentation and verification status for your assigned provider. Share any building insurance requirements before arranging work.

Question 19

Are all website reviews from completed bookings?

Accepted Answer

No. Community feedback is moderated website feedback about the app, services or suggestions. Only the Verified completed booking label indicates a link to a completed LockAtlas booking. Approval alone does not make a review booking-verified.

Question 20

What if someone arrives with different details?

Accepted Answer

Pause before authorizing work and contact support with your booking reference. Ask the team to confirm the assigned provider before granting access.

Question 21

What should I do if I feel unsafe?

Accepted Answer

Move to a safe place and avoid a confrontation. Call 911 for immediate danger. Contact LockAtlas support for a booking concern; support is not an emergency-services response.

Question 22

Where do I follow the technician?

Accepted Answer

Use the booking screen in the app to follow the assigned technician's progress and updates. Arrival estimates can change.

Question 23

How do I report incomplete work or damage?

Accepted Answer

Contact support with your booking reference, a description of the issue and relevant photos. Keep the estimate, approved changes and receipt so the team can review what happened.

Question 24

Where can I read about personal data?

Accepted Answer

See the Privacy Policy for information about data collected and used by LockAtlas. Do not post private booking, payment or identity details in a public review.

Frequently Asked Questions

About LockAtlas

Photo estimates and pricing

Payments and cancellation

Credentials and feedback

Managing your booking

Still Have Questions?

Contact Us

Get Started