Use your booking to review who is assigned, what the work covers and what you are being asked to approve.
Check the DetailsReview your assigned technician's details in the app. Compare their identity with the person who arrives before work begins.
Review the estimate and its service fee, labor, parts and applicable tax before confirming your request.
If the technician proposes a change, review the explanation and revised price in the app before additional work begins.
Use the app to follow the assigned technician's progress. Arrival estimates depend on location, traffic and availability.
Use the app's Stripe payment flow and keep your booking and receipt details together for questions about the work or a charge.
Contact support@lockatlas.com with your booking reference and the specific issue so the team can review the record.
Under current NYC rules, the Department of Consumer and Worker Protection licenses locksmiths as individuals. Match the attending person's name and license number with the official record.
For insurance or screening questions, ask support about the provider's current documentation. Share any building requirements before arranging work, so the relevant documents can be reviewed for your job.
An unexpected finding can change the work required. Ask what was found, what the technician proposes and how the total changes. Review the proposed adjustment in the app before approving additional work.
You can decline the proposed addition. If you end the booking, cancellation charges may depend on its progress, and previously authorized work may still be payable.
Understand the price breakdownCommunity feedback is moderated website feedback. It may describe the app, a service experience or a suggestion.
Verified completed booking is a separate label reserved for feedback linked to a completed LockAtlas booking. An approved review is not automatically booking-verified.
Read Customer and Community FeedbackReview the request and price in the app before arranging service.
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